Terms & Conditions

PlantCo is a plant delivery service serving Arlington, TX and the surrounding Dallas–Fort Worth area. We source plants from a network of North Texas wholesale growers and suppliers after your order is placed, rather than holding our own retail inventory. By using dfwplantco.com or placing an order, you agree to these Terms & Conditions.

You may use our website to browse and purchase plants for personal, non-commercial use. You agree not to misuse the site — including attempting to disrupt it, scrape it at scale, or interfere with other users — and not to submit false, misleading, or unlawful content through any form on our site.

Plant availability depends on our supplier network and changes daily. We do not guarantee that an item shown on our site will be available at the time your order is fulfilled. If a plant becomes unavailable after you order it, we will contact you to offer a comparable substitute, a partial refund, or a full refund for that item.

Prices are shown at checkout and may change without notice. If a pricing error occurs, we may correct it before your order is fulfilled and will contact you if the corrected price differs from what you were charged.

We may refuse or cancel an order for reasons including product unavailability, a pricing or listing error, suspected fraud, or an address outside our current delivery area. If you schedule a delivery date or join a group delivery, that date is an estimate and may shift based on supplier availability, weather, or delivery routing, as described in our Refund & Cancellation Policy.

You are responsible for providing an accurate delivery address and any gate, access, or entry instructions we need to complete delivery. If no one is available to receive the delivery, we may leave plants in a reasonable, visible location at the property unless you've told us otherwise. Please ensure pets, obstacles, or locked access points won't prevent a safe delivery.

Delivery dates and windows shown on our site are estimates, not guarantees. Weather, traffic, and supplier availability are outside our control and may delay a delivery. We are not liable for delays caused by these factors, though we will communicate any known delay as soon as we're aware of it.

Plants are living products. Natural variation in size, shape, color, fullness, and branching is normal and is not a defect. Photos on our site are representative of the plant variety, not a guarantee of the exact specimen you will receive.

PlantCo provides a limited 24-Hour Delivery Damage Replacement Guarantee, covering plants that arrive severely damaged in transit, broken, or dead on arrival. This warranty does not cover issues that arise after delivery, including improper watering or planting, neglect, weather events, freeze or heat stress, animal damage, or disease and insect issues that occur after delivery.

To submit a claim within 24 hours of delivery, email us your order number, photos of the affected plant, and a brief description of the issue. If a claim is approved, we will, at our discretion, replace the plant with your next order, issue store credit, or issue a refund if a replacement isn't available. PlantCo makes the final determination on whether a claim qualifies.

Our refund, cancellation, and return terms are set out in full in our Refund & Cancellation Policy, which is incorporated into these Terms.

If you upload a photo to a product review or elsewhere on our site, you confirm that you own it, that it doesn't infringe anyone else's rights, and that you have the consent of any identifiable person in it. You grant PlantCo a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that photo — including in our product galleries, on our site, and in our own marketing materials — without further compensation to you. We do not sell your photos to unrelated third parties.

We may decline to display, or may remove, any submitted photo at our discretion. If you'd like a photo you submitted removed from active display going forward, email us; we'll do so where feasible, though material already distributed in past marketing may not be fully recallable.

Do not submit photos of identifiable minors without a parent or legal guardian's consent.

The text, design, graphics, and other original content on dfwplantco.com belong to PlantCo or our licensors, except for content you submit under the license above. You may not copy or republish our site content for commercial use without our permission.

Our site relies on third-party services — including Stripe for payments and OpenStreetMap's Nominatim service for address lookup — to operate. Those providers have their own terms and are not controlled by PlantCo. See our Privacy Policy for more detail on how we use them.

To the fullest extent permitted by law, PlantCo's liability for any claim relating to your order or use of our site is limited to the amount you paid for the applicable order. We are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits any right that cannot be waived under applicable consumer protection law.

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, as PlantCo is based in Arlington, Texas.

We may update these Terms from time to time. Changes take effect when posted, and we'll update the "Effective Date" above when that happens. Continued use of our site after an update constitutes acceptance of the revised Terms.