Refund & Cancellation Policy

You may cancel your order for a full refund at any time before it has been prepared for delivery (meaning before it has been sourced from our supplier network and scheduled for your delivery date). Email us at info@dfwplantco.com with your order number to cancel.

Because plants are perishable, living products, we are not able to accept returns of live plants once they have been delivered. If a plant arrives damaged, broken, or dead, our 24-Hour Delivery Damage Replacement Guarantee applies instead — see that section of our Terms & Conditions for how to submit a claim.

Non-living products (such as pots, soil, or accessories, where offered) may be eligible for return within 14 days of delivery if unused and in their original condition. Email us to start a return.

If a plant you ordered becomes unavailable before your order is fulfilled, we will contact you to offer a comparable substitute, a partial refund for that item, or a full refund for that item — your choice.

Weather, supplier availability, and delivery routing can delay a scheduled delivery. A delay on its own does not entitle you to a refund, but if a delay means we can no longer reasonably fulfill your order, we will work with you on rescheduling or a refund.

If you scheduled a delivery date or joined a group delivery and need to reschedule, email us as soon as possible. We'll do our best to accommodate a new date based on supplier and route availability.

If you believe you were charged twice for the same order, or notice any other billing error, email us with your order number and we will investigate and correct it promptly. Because all payments are processed through Stripe, refunds are issued back to your original payment method through Stripe and may take several business days to appear on your statement, depending on your bank or card issuer.

We'd rather resolve a billing issue directly — please contact us first so we can look into it. If a chargeback is filed with your bank or card issuer, we will respond with the order and delivery records we have on file.

For group deliveries, each participant's payment is handled individually. If a group delivery doesn't reach the participation needed to proceed, or a participant needs to withdraw before the order is prepared, that participant's payment will be refunded.

Approved refunds are issued to your original payment method through Stripe. We do not issue cash refunds or refunds to a different payment method than the one used for the original order.

If anything above doesn't clearly cover your situation, email us at info@dfwplantco.com with your order number and we'll work it out with you directly.